Size Conversion

WACOAL US UK
A70 32A 32A
B70 32B 32B
C70 32C 32C
A75 34A 34A
B75 34B 34B
C75 34C 34C
A80 36A 36A
B80 36B 36B
C80 36C 36C
D80 36D 36D
E80 36DD 36E
A85 38A 38A
B85 38B 38B
C85 38C 38C
D85 38D 38D
E85 38DD 38E
A90 40A 40A
B90 40B 40B
C90 40C 40C
D90 40D 40D
E90 40DD 40E
B95 42B 42B
C95 42C 42C
D95 42D 42D
E95 42DD 42E

Terms and conditions

Cancellation and Refund Policy

Cancellation

Customers may cancel their transaction at any point during the order process. However, if they cancel their order after payment, and the merchandise is not yet dispatched, Philippine Wacoal Corp. can refund the transaction but the customer will be charged a P40 cancellation fee.

Refund

Philippine Wacoal Corp. would only allow refunds for merchandise which are damaged. This would be subject for investigation and would depend if the damage occurred in transit. In such cases, the courier service will be the one liable.

Should you wish for a refund, kindly send an email to web.order@wacoal.ph or you may call (632) 8925706 and look for Phoebi Dagala (marketing division).

Exchange Policy

Returns are not allowed but we will accommodate exchanges provided that:

  • The merchandise to be exchanged is a brassiere or a girdle (except panty girdles).
  • The paper tags are still intact.
  • The merchandise is damaged.
  • Wrong fitting or wrong size.

Panties and panty girdles are not allowed for exchange due to hygienic reasons.

If customers opt to exchange the items, she will have to mail the merchandise to Philippine Wacoal Corp. (3F 6788 Ayala Ave. Oledan Square, Makati City 1200). Shipping costs will be shouldered by the customer.

Attention to:

Michelle Diaz
Phil. Wacoal Corp
3F 6788 Ayala Ave
Makati City, 1226

Shipping Policy

Orders are usually dispatched within one working day from receipt of payment.

Shipping rate depends on the destination and quantity of items purchased. Please refer to the following for the rates:

Rates are computed in increments of 0.4kg. So if the customer’s total items weigh 0.41-0.79kg, he/she will be charged double the shipping fee. If 0.8-1.19 kg, triple the rate, and so on.

Ave. weight of bra: 0.1kg

Ave. weight of panty: .05kg